RatingStar Privacy Policy

What you're agreeing to in a nutshell

By completing this RatingStar survey you accept the terms of this privacy policy. In doing so, you agree that any information you offer as part of your responses within the RatingStar survey will be shared directly with the organisation whose products or services you are reviewing, which will then be used to help them identify areas of strength and improvement, as well as the ability, should they choose, to share your answers on their website, social media platforms and any other marketing materials to help promote their products or services.

This privacy policy applies between you, the User of this RatingStar survey and Two Elephants Ltd, the owner and provider of this RatingStar survey. Two Elephants Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the RatingStar survey.

Please read this privacy policy carefully.

RatingStar survey

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data - collectively all information that you submit to Two Elephants Ltd via the RatingStar survey. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Client(s) - the organisation whose products or services you are reviewing by answering the RatingStar survey.

Cookies - a small text file placed on your computer by this RatingStar survey when you visit certain parts of the RatingStar survey and/or when you use certain features of the RatingStar survey. Details of the cookies used by this RatingStar survey are set out in the clause below ( Cookies);

Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR - the General Data Protection Regulation (EU) 2016/679;

Two Elephants Ltd, we or us - Two Elephants Ltd, a company incorporated in England and Wales with registered number 10982933 whose registered office is at 69 Cross Oak Road, Hertfordshire, HP43HZ;

UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you - any third party that accesses the RatingStar survey and is not either (i) employed by Two Elephants Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Two Elephants Ltd and accessing the RatingStar survey in connection with the provision of such services; and RatingStar survey, the RatingStar survey that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of Two Elephants Ltd and Users with respect to this RatingStar survey. It does not extend to any websites that can be accessed from this RatingStar survey including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Two Elephants Ltd is the "data controller". This means that Two Elephants Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

a. name;

b. date of birth;

c. gender;

d. job title;

e. profession;

f. contact Information such as email addresses and telephone numbers;

g. demographic information such as postcode, preferences and interests;

h. financial information such as credit / debit card numbers;

i. IP address (automatically collected);

j. web browser type and version (automatically collected);

k. operating system (automatically collected);

in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

a. data is given to us by you ; and

b. data is collected automatically.

Data that is given to us by you

7. Two Elephants Ltd will collect your Data in a number of ways, for example:

a. when you contact us through the RatingStar survey, by telephone, post, e-mail or through any other means;

b. when you complete our RatingStar survey, or other surveys that we use for research purposes (although you are not obliged to respond to them);

c. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

8. To the extent that you access the RatingStar survey, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the RatingStar survey. This information helps us to make improvements to RatingStar survey content and navigation, and includes your IP address, the date, times and frequency with which you access the RatingStar survey and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the RatingStar survey, see the section below, headed "Cookies".

c. All your responses are automatically collected and stored on our secure servers

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our RatingStar survey. Specifically, Data may be used by us for the following reasons:

a. improvement of our products / services;

b. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the RatingStar survey;

in each case, in accordance with this privacy policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. We may use your Data to show you Two Elephants Ltd adverts and other content on other websites. If you do not want us to use your data to show you Two Elephants Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who we share Data with

12. We may share your Data with the following groups of people for the following reasons:

a. "The Client" - For the purposes of enabling the client to gather feedback on the products and/or services they offer their customers and to promote your reviews across marketing channels that include but are not limited to websites, social media channels, email, print materials and other advertising channels such as Television, Radio and Press.

in each case, in accordance with this privacy policy.

Keeping Data secure

13. We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@twoelephants.co.uk.

15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

18. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), who you contact depends on who is the Data Controller at different stages of your review journey. Please review the chart below to determine who you need to contact:

Contact the Client if it pertains to (1) emails sent to you asking you to complete a RatingStar survey - regardless of whether sent directly from the Client or from us. (2) any personal data shared on a Client’s website, social media platforms and any other marketing channels.

Contact Two Elephants regarding any data we have collected from you as a result of you completing a RatingStar survey or as a result of the Client sharing your information to us, to enable us to contact you on their behalf.

Any requests for information to us will also be shared with the Client, but it is your responsibility to contact them directly in the instances described above. The Client will then deal with your request directly.

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

22. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.

23. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

24. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

25. This RatingStar survey may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

26. Two Elephants Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Two Elephants Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

27. We may also disclose Data to a prospective purchaser of our business or any part of it.

28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

29. This RatingStar survey may place and access certain Cookies on your computer. Two Elephants Ltd uses Cookies to improve your experience of using the RatingStar survey. Two Elephants Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

30. All Cookies used by this RatingStar survey are used in accordance with current UK and EU Cookie Law.

31. By completing a RatingStar survey you are giving your consent to the placing of Cookies, you are enabling Two Elephants Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the RatingStar survey may not function fully or as intended.

32. This RatingStar survey may place the following Cookies:

Strictly necessary cookies - These are cookies that are required for the operation of our RatingStar survey.

Analytical/performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our RatingStar survey when they are using it. This helps us to improve the way our RatingStar survey works.

Functionality cookies - These are used to recognise you when you return to our RatingStar survey. This enables us to personalise our content for you, and limit the ability for you to complete the RatingStar survey multiple times.

Targeting cookies - These cookies record your visit to our RatingStar survey, the pages you have visited and the links you have followed. We will use this information to make our RatingStar survey and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

33. You can find a list of Cookies that we use in the Cookies Schedule.

34. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

35. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the RatingStar survey more quickly and efficiently including, but not limited to, personalisation settings.

36. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

37. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

38. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

39. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

40. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

41. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

42. Two Elephants Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be updated in the Privacy Policy area of the relevant RatingStar survey and you are deemed to have accepted the terms of the privacy policy on your first use of the RatingStar survey following the alterations.

You may contact RatingStar by email at info@ratingstar.co.uk.

Attribution

43. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

Date updated: 12 May 2020

We actively try to avoid using cookies and at the date of writing this policy no cookies were in operation. We have tried to ensure this detail is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.