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Luxury Hotels and Restaurants are missing a massive opportunity...
And that opportunity is to attract locals and regular customers to visit and spend more. Take a moment right now to think of all the...
Sep 7, 20202 min read
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Why brands should be given more control over their customer reviews
The maxim goes that brands should should share every review they get - even the really, really bad ones. The logic for this argument...
Aug 2, 20203 min read
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QR Code Menus are here to stay
We were recently asked to design a QR Code menu for Copper House, an upmarket Bar & Brasserie. Whilst many pubs, bars and restaurants...
Aug 2, 20201 min read
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How happy are your employees really?
We all know how important it is to have happy, healthy employees, but how many of us actually have a formal process for measuring...
Jun 10, 20201 min read
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Are you talking to your employees during lockdown?
It would be naive to think that as soon as we are all told to go back to work, everyone will turn up on day one and everything will...
Jun 10, 20201 min read
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Right Said Fred! - The benefits of understanding your Net Promotor Score
We are of course referring to Fred Reichheld, who whilst working at Bain and Co, created the Net Promoter Score (NPS) methodology to help...
Jun 10, 20203 min read
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The Seven Key Benefits of Customer Satisfaction Surveys
If you were ever in doubt about the importance of regularly measuring customer satisfaction, here are seven reasons to convince you. 1....
Jun 10, 20201 min read
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Who’s afraid of customer feedback?
In a world where every decision we now seem to make revolves around reading customer ratings and comments before splashing the cash, it...
Jun 10, 20202 min read
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10 employee engagement questions you should be asking
Not so long ago, good employee engagement practise meant asking your team how they were at the weekly staff meeting, offering a casual...
Jun 10, 20202 min read
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BOO! Customer opinion doesn’t have to be scary
Whatever industry you are in, customer feedback is a direct way of finding out what works (and doesn’t work) about your product or...
Jun 10, 20203 min read
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